Oldenburg Onleihe. Conflict Management (EN)

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Master the art of conflict management Sometimes communication fails-may it be at home or in a professional business surrounding. In this interactive video course you will be provided with the tools to react and handle or prevent conflict situations in the first place. You will learn how to turn conflicts into win-win situations for all involved parties, learn bargaining tactics, and how to deal with difficult people. You will learn to recognize yourself as the skilled mediator you are and will be able to deal with any kind of conflict situation in a professional and adequate manner. After this course you will further be able to: - Understand the basic elements of conflict - Consider cultural differences and concepts in the resolution of the conflict - Understand how mediation works exactly - Voice your own opinions while acknowledging and understanding the other party's interest - Resolve any conflict using professional mediation tools This course is aimed at business professionals whose daily life consists mainly of communication and negotiation, but also at everybody who wants to improve their communication skills for professional or personal reasons.

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